Cancellation & Returns Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about cancelling orders and returning items.
Last updated: January 15, 2025
Order Cancellation
Cancellation Window
You can cancel your order only before it has been shipped. Once your order is dispatched, cancellation is not possible.
Processing Time
Cancelled orders are processed immediately. Refunds are initiated within 24 hours of cancellation.
Important Note
Once your order status changes to "Shipped" or "In Transit", the cancellation button will be automatically removed from your order details.
How to Cancel:
- Go to your order details page
- Click the "Cancel Order" button
- Confirm your cancellation
- You'll receive a confirmation email
Returns & Replacements
Return Window
You can request a return or replacement within 3 days of delivery. This window cannot be extended.
Item Condition
Items must be in original condition with tags attached and packaging intact for returns/replacements.
Eligibility
Only delivered orders are eligible for returns/replacements. Processing and shipped orders cannot be returned.
How to Return/Replace:
- Go to your order details page
- Click "Return Item" or "Replace Item"
- Select your reason from the options
- Submit your request
- We'll send pickup instructions
Detailed Policy Information
Order Status Definitions
Return Reasons
Size Issues
Item doesn't fit properly
Damaged Item
Item arrived damaged
Style Preference
Didn't like the style
Wrong Item
Received incorrect item
Important Terms
Final Sale Items: Some items marked as "Final Sale" cannot be returned or exchanged.
Custom Orders: Made-to-order or personalized items cannot be returned unless defective.
Worn Items: Items showing signs of wear or use cannot be returned.
Need Help?
If you have any questions about our cancellation and returns policy, or need assistance with your order, please don't hesitate to contact us.